CSR commitment
ACT FOR GOOD®
Klépierre’s ambitious corporate social responsibility (CSR) program has won recognition. It includes three main areas of focus, objectives for 2022, ambitions for 2030 and hundreds of concrete actions we take each day in our shopping centers.
100% of our shopping centers are BREEAM-in-use certified
A proactive initiative
Act for Good® is more than just a commitment: it puts social and environmental concerns at the heart of our operating performance. It includes three main areas of focus, a five-year concrete action plan and goals for 2030.
Our teams’ determination is evident in the hundreds of activities and initiatives they carry out each day in our malls. Our own actions are enhanced by a host of partnerships. And our efforts have borne fruit, as demonstrated in our numerous certifications. Our concrete commitments for 2022 and our ambitions for 2030 reflect our stepped-up campaign since 2008, particularly since we unveiled our Act for Good® initiative in 2018.
THE THREE CORNERSTONES OF OUR ACT FOR GOOD® INITIATIVE
Act for the planet
Ensure that Klépierre and its malls have a positive impact on the environment.
Act for territories
Contribute to our centers’ territorial integration and to the development of local communities.
Act for people
Put women and men at the heart of all our actions to create better value for all.
CSR Indicators
Low-carbon future
Reduction in energy consumption for common areas
2018
-17%
2019
-29%
-40%
Low-carbon future
Renewable electricity consumption in the common areas
2018
73%
2019
93%
100%
circular economy
Waste diverted from landfill
2018
90%
2019
93%
100%
Local employment
Centers having facilitated local employment
2018
48%
2019
85%
100%
local economy
Centers having offered free space for use by a local initiative (at least once a year)
2018
76%
2019
97%
100%
corporate citizenship
Centers having supported an inhouse solidarity event organized by a retailer
2018
53%
2019
79%
100%
visitors' satisfaction
Increase in Group’s Net Promoter Score (NPS)
2018
+2 pts
2019
+8 pts
+3 pts
POSITIVE EMPLOYEE EXPERIENCE
Rate of access to training for Klépierre employees
2018
92%
2019
98%
100%
PROMOTION OF HEALTH AND WELLBEING
Shopping centers promoting health and wellbeing
2018
56%
2019
89%
100%
2019 non-financial data
Focusing on its most significant key performance indicators, this document allows for a more comprehensive quantitative overview of Klépierre’s CSR performance and is in line with the expectations of the leading non-financial agencies, Environmental Social and Governance (ESG) investors and other stakeholders.
Our ambitions for 2030
Act for the Planet
Turn promising assets into an efficient carbon-positive property portfolio.
Act for the Planet
In collaboration with our retailers, create a zero-waste business.
Act for the Planet
Support the new trends in mobility to accelerate our customers’ switch to sustainable modes of transportation.
Act for the Planet
Be recognized as a leading company in environmental performance.
Act for Territories
Make our centers a benchmark in local value creation.
Act for Territories
Incorporate social responsibility into our sphere of influence.
Act for Territories
Jointly develop the shopping centers of the future.
Act for People
Be the leader of our industry in customer care.
Act for People
Be recognized as an exemplary employer.
Act for People
Put charity at the heart of our startegy.
Act for People
Promote more ethical business practices.
Citation
This recognition by the SBTi of our low-carbon strategy is a very encouraging sign for all our teams and partners. Carbon neutrality is a long-term challenge that we intend to pursue with our retailers and shoppers.
