Five Commitments for 2022 On Behalf of People

Enhance guest satisfaction

100%

of questions received from customers via social media will get a response.

+3

A three-point increase in our Net Promoter Score (NPS).

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Promote health and well-being in our malls

100%

of our malls will promote health and well-being.

100%

of our malls will provide services for employees of their retail tenants.

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Offer a positive experience for our employees

100%

of our employees will have access to training.

100%

of our employees will contribute to our plans for Klépierre’s future.

100%

of our employees will benefit from programs promoting a healthy work/life balance.

100%

of recent graduates will receive personalized career counseling.

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Promote ethical behavior within our communities

100%

of our employees and stakeholders will be made aware of business ethics.

100%

of our service providers will be selected on the basis of CSR criteria.

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Improve employability and promote solidarity

100%

of our employees will have the opportunity to take part in philanthropic activities.

We will sign partnerships with NGOs that promote employability and/or families.

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Our Ambitions for 2030

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  • Be the industry leader in customer service.
  • Win recognition as a model employer.
  • Make corporate philanthropy an integral part of our strategy.
  • Encourage more ethical business operations.

Discover the other pillars of Act for Good®